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Bridging the Gap: How Touchpoints Shape Gen Y’s Emotional Bond with SWISS

by LindaVasquez | Apr 3, 2025 | Customer Experience

Digital Meets Physical: A Seamless Customer Journey is Key In today’s competitive airline industry, customer experience is not just a differentiator—it’s a strategic priority. Linda Vasquez’s research highlights how SWISS successfully blends digital and offline...
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  • Bridging the Gap: How Touchpoints Shape Gen Y’s Emotional Bond with SWISS
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