My Learning Journey

Learning has always been a constant in my life, guiding my path and evolving alongside my career. From my studies in International Business in Colombia to my Master’s in Switzerland and further education in London and Zurich, I’ve built a strong global foundation.

Even during my recent career break to focus on my family, I stayed committed to growth. I completed a CAS in Customer Experience Management, began a Master’s in Digital Marketing, and started preparing for my PMP certification. Every step has added depth to my expertise and prepared me for what’s next.

Education

Master in Digital Marketing (online)

Universidad Complutense de Madrid

02/2025 – 02/2026

As the digital world continues to shape how we live and work, I felt the need to dive deeper into its language. This Master’s program is helping me explore digital communication, brand strategy, and content marketing on a whole new level. It’s giving me the strategic and creative tools to stay relevant and lead confidently in the digital space.

CAS Customer Experience Management

HWZ Zurich University of Applied Sciences in Business Administration

01/2024 – 05/2025

This program has been a turning point in how I approach customer relationships. It gave me fresh perspectives on customer journeys, emotional touchpoints, and how to design experiences that build loyalty. My final research focused on SWISS and how Gen Y connects emotionally with brands—merging theory with real-world application.

MSc International Management

FHNW – University of Applied Sciences Northwestern Switzerland

Focus on Marketing

09/2012 – 12/2014

This program broadened my strategic mindset and introduced me to business on a global scale. With a focus on marketing, it gave me the analytical and leadership tools to understand markets, adapt to different cultures, and manage across borders—skills I’ve carried throughout my international career.

BSc International Business

Universidad de Medellin

Focus on International Business

07/2002 – 07/2007

My business journey started here. This degree laid the foundation for my understanding of international markets, finance, and operations. It shaped my early curiosity about how businesses operate across cultures, and planted the seeds for everything that came after.

Further Education

PMI® PMP Certification Preparatory Course

ZHAW Zurich University of Applied Sciences

04/2025

With a solid background in project coordination and management, I’m now preparing for my PMP certification to formalize and elevate my skills. This certification journey is deepening my understanding of project frameworks, agile thinking, and efficient execution—critical in today’s fast-paced, cross-functional environments.

Module I: Basic Knowledge of Textiles 

STF Swiss Textile Fashion Institute

09/2015 – 02/2016

German Language Course

ZHAW Language School

08/2010 – 12/2011

Learning German was both a personal and professional challenge. It gave me access to new job opportunities, helped me integrate into Swiss life, and allowed me to work fluently in a trilingual environment.

ICM – Diploma in International Business Studies (Exchange Program)

Belgravia College, London, United Kingdoms

01/2009 – 01/2010

This exchange program was my first real experience studying abroad. It not only expanded my academic knowledge but taught me how to adapt, communicate, and thrive in an international environment—an experience that deeply influenced my career direction.

General English, Advanced Level

Malvern House School, London, United Kingdom

10/2007 – 10/2008

This year was dedicated to mastering English, a skill that became essential in my professional life. It opened doors to international roles and gave me confidence to work and study in global environments.

Seminars

Seminar Design Thinking

bp_consulting, Zürich, Switzerland

14-15/02/2024

In just two days, this hands-on seminar challenged the way I approach problem-solving. Design Thinking taught me to shift from solution-first thinking to truly understanding the needs behind the problem. Through real-world exercises and collaboration, I learned how to reframe challenges, empathize with users, and prototype ideas quickly and creatively.

It was a refreshing reminder that innovation doesn’t come from having all the answers—but from asking the right questions and being open to experiment. This mindset now shapes how I approach both customer experience and project management.

Seminar Conflict Management

Novalis Entwicklungsberatung GmbH AG, Zürich, Switzerland

18-20/10/2023

Conflict is part of every team, every project, every collaboration, but how we navigate it makes all the difference. This seminar gave me powerful tools to approach conflict not as a disruption, but as a doorway to deeper understanding and stronger outcomes.

Over three days, I explored practical frameworks for de-escalation, active listening, and empathetic communication. Through role-playing and real case studies, I learned how to transform tension into trust and turn challenging conversations into meaningful progress. These skills have become essential in how I lead, collaborate, and support diverse stakeholders with clarity and calm.